Things to consider when investing in field service technology

Things to consider when investing in field service technology

As technology continues to evolve, it has become vital for companies which have field service to keep up with the trends. Clients always appreciate a more efficient company which will serve them better. They always notice when a company employs new technology in service delivery as they too keep up with the changing trends. It may not always be possible to introduce every changing technology at the same time. The business owners need to decide which technology is of more use presently and which ones can be added in the future. This can be determined based on the benefits the technology will have on the running of the business. For example, does the company need to go for paperless technology to reduce the cost of paper or does it need to find solutions to its cash flow problems due to delay in payments?

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In this article, FieldAware discusses some of the areas of consideration when choosing which field service technology to use.

Changing trends of field service technology

“’For organizations wanting to improve the efficiency of their field service operations, investment in technology plays a big part in achieving this. For many companies, choosing and implementing a solution can become complex and potential efficiency gains are being missed, meaning organizations are not seeing the full return from their investment.” Read more here

It is normal to be skeptical when new technologies are introduced especially if as a business, you are comfortable with the way things are. Maybe you feel technology is changing too fast and you are yet to realize optimum benefits of technology you recently introduced. Sometimes the new technology will work better than the last one. It is overwhelming to add new technologies especially if this means continuous training of staff. However, once adopted, some of these technologies give businesses the leap needed to grow from a struggling business to a successful, efficient one.

In this article, RazorSync focuses on the possible future trends of field technology.

Future possibilities of field service technology

“Technology is transforming the world all around us. From the way we communicate and engage with customers and clients to tracking Key Performance Indicators (KPI’s) and reaching goals, technological advances have changed the fundamentals of what it means to conduct business well. Because mastering the use of integrated technology has become so critical to achieving success as a company…” Read more here

Employees in the field service industry always endeavor to keep up with the changing trends. They want to remain competitive in the job market. Adapting to new technologies helps them to build their skills. If a business does not want to lose their employees to companies effecting changes in how they run their operations, embracing field service technology is vital. Envisioning some of the possible changes such as the use of drones, Internet of Things (IoT) and smart devices will help companies to adapt when the future of field service technology comes calling.  

Emma Newman, in this article, discusses the importance of having the right tools in addition to having the right personnel in the right positions for field service to be run effectively.  

The relationship between consumer brand loyalty and field service technology

“Field service management is a huge playing field with some pretty big players. Typically, when organisations talk about field service management they talk about having the right person in the right place at the right time with the right information. But what about ensuring that they have the right tools? Leadent Solutions’, Emma Newman asks…” Read more here

Just as companies value return loyal clients, they also remain faithful to their service providers. However, is relying on one brand, especially the large ones, mean the consumers receive value? Are the brands well known for their software and field service tools offering the best or are there small rising entities which provide better but their only fault is they are not well known in the field service industry? It is crucial for businesses to explore available technologies and even give small businesses a chance based on tools offered. Many companies miss out on tools available in the market because they are more focused on the brands they are loyal to instead of being faithful to emerging technologies which will improve the quality of service they offer.

Technology in the service industry is changing extensively. It is essential for businesses which develop the emerging technologies to be innovative enough to remain relevant in the market. Likewise, companies which need and use the emerging technologies should consider their needs even as they choose which piece of technology is most important for the business. This way, the end consumer and all firms that are part of the chain benefit from emerging field service technology.

Why small businesses should be building Mobile Apps to grow

Why small businesses should be building Mobile Apps to grow

Today, mobile apps are everywhere, whether you use them for gaming, productivity purposes, or tools, you cannot deny that they shape our lives in this digital era. In the field of e-commerce, reaching out to consumers is becoming more and more difficult, with competitive features across many products and consumers being able to ‘tune out’ of products they are not interested in.

If you are looking for an ERP or enterprise app for your company, you should consider Orangekloud. They offer a wide variety of software for your company’s operations and is rated one of the top in Singapore. You should check them out here: https://orangekloud.com

So as a small e-commerce business, how do you rise above the noise and market your products to those who might be interested? One way would be to create an app for your own company – and here are the reasons why spending your resources to build an app can be beneficial for your company.

Priya Viswanathan writes:

Promote Your Business With the Mobile Crowd

While a website is a vital tool to promote your products and services and acts as a one-stop shop for your users, the number of mobile users is steadily increasing. Most of these mobile users access the internet on their smartphones and other mobile devices.” Read more here!

Hence, we can see that it would be wise to forecast a day where the desktop might even become obsolete and people just use their smartphones fully to do all their online activities. With phones becoming more and more powerful, this might not be a distant reality. As a smart business owner you would want to be ahead of your competitors and this is one of them.

Next, if you have heard of the phrase ‘one foot in the door’, you will know why you need to build an app for your business. In his article, Mckenzie Maxon writes:

Notifications for Sales or Special Offers

A mobile app opens a direct line of communication between your business and your customers by allowing you to send push notifications, alerting customers and app users to sales or special offers.

In fact, nearly 85% of consumers say that they’re likely to opt-in to receive push notifications if the notifications offer discounts.” Read more here!

When your prospective customer has downloaded your app, your conversion is as good as 50% there. This is because since he or she has downloaded your app, he or she wants to hear more about your business, so you need to seize this opportunity before they decide your app is worthless and delete it. Pushing well-timed discount offers can be a good hook to push your online sales through the roof.

Also, this means you would need to curate your app very well and it should make the user want to use it. You can include product information, interesting facts, or even mini-games in the app to hold your prospect’s attention as much as possible. The possibilities are endless.

Lastly and most importantly, when you are onboard an app, you might not realize but this makes you almost 24/7 visible to your prospect if they want to engage with you. Fifium Blog writes more:

With a mobile app, your business remains available on your user’s mobile phone and reminds them constantly about your services and products. Also, the push-notification and the in-app messages help the customers to make a smart buy and opt for your services for any discount/ offers depending on the occasion/season and festival.” Read more here!

When you have an app and that app is on your prospective customer’s phone, it means he or she can interact anytime with your products and your business. Just think of how much more powerful this is, compared to when they can only view your website, or worse, have to visit your physical shop. Hence, rather than spend resources maintaining a physical outlet which can only be available 9 hours a day, why not spend that same amount of resources to maintaining content for your app?

 

In conclusion, having your own mobile app for your business has the potential to bring forth tremendous advantage if done well. As a business, your goal would definitely be to maximize profits. Through apps, you can now do so much more easily.

 

Top 5 benefits of using Enterprise Resource Planning

Companies cannot do without Enterprise Resources Planning these days. An ERP system is required in all the small-scale, medium-scale and large-scale enterprises for the various advantages that it offers. From increasing the productivity to reducing the costs, the bottom-line of the financial statements are achieved with the help of an ERP system.

Given below are the top 5 benefits of using an ERP system:

  1. Information warehouse: ERP helps the businesses in managing all their separate sub-systems in one place. From production activities to warehouse management, from purchases and sales to financial statements, the businesses can manage their entire business activities on ERP.
  2. Efficient: A centrally-controlled ERP system, which can serve all sectors and segments of a business, will improve the efficiency of the business. By reducing the need for manual entries, the entire business is streamlined, so that all sub-systems can cohesively work together.
  3. Reporting with accuracy: At the end of the day, what the business requires are reports. These reports are useful in doing an analysis of the business operations and in highlighting the financial situation of the company. Instead of running numbers into Excel and doing calculations, a standard or customized report can churn the numbers in the way that the management wants, within no time.
  4. Security: The data in ERP is secure. Users can access the data only based on their access controls. With the proper restrictions in place, unauthorized access is monitored. The system also maintains a trail and keeps a track of the modifications done by the users.
  5. Lower cost: Implementing an ERP is a one-time investment, but it lowers the cost of operations in the long run. Instead of managing various stand-alone systems, which can cause delays and other technical issues, ERP allows managing the resources in a more efficient manner, thereby reducing the costs.
  6. Better CRM: The business can improve its customer relationship management with a good ERP system installed. With access to real-time information on fingertips, all the queries of customers can be handled in an easier manner.

 Other than all these benefits, Enterprise Resources Planning system also offers easy scalability and improved data access. As the business expands, the processes and clients can be added without many complications. A system that can be accessed from anywhere and anytime, with the help of user credentials, is more efficient than the traditional stand-alone systems. A business cannot afford to ignore all these benefits.